Terms of Use

1. Contract scope

These Terms govern your access to and use of FileGPT.dev (the “Service”), including document upload, indexing, retrieval-augmented AI responses, and account features. The legal operator details are set out in the Impressum.

2. Eligibility and account security

You must:

• provide accurate account information;
• keep credentials confidential and secure;
• be authorized to enter into a binding contract; and
• promptly notify us if you suspect unauthorized access.

3. Acceptable use

You may not use the Service to:

• upload or process unlawful material or content that infringes third-party rights;
• process malware, exploit code, or abusive payloads;
• attempt unauthorized access, probing, scraping, or disruption of the Service;
• bypass technical controls such as authentication or rate limits;
• use the Service for illegal surveillance, fraud, or rights violations; or
• conduct load, security, or penetration testing without prior written authorization.

4. Customer Content and responsibility

You retain rights to documents, messages, and other content you submit (“Customer Content”). You grant us a limited right to host, store, transform, retrieve, and transmit Customer Content solely to operate and secure the Service.

You are responsible for ensuring that your upload and processing of Customer Content is lawful, including where personal data, confidential information, or regulated material is involved.

5. AI outputs and citation model

The Service may generate AI outputs based on your prompts and retrieved excerpts from indexed content. Outputs may be incomplete, inaccurate, or context-sensitive. Citation display is a verification aid, not a guarantee of correctness.

You are responsible for reviewing and validating outputs before relying on them for legal, financial, security, medical, hiring, or other high-impact decisions.

6. Privacy and data processing terms

Use of the Service is also subject to our Privacy Policy. If you use the Service as an organization processing personal data of third parties, our Data Processing Agreement applies as part of these Terms for Business Accounts unless a signed negotiated DPA supersedes it.

7. Service changes and availability

We may modify features, limits, integrations, and technical architecture over time. We aim for reliable availability but do not guarantee uninterrupted or error-free operation.

8. Fees and subscription terms

Paid plans, if offered, are billed according to the selected plan terms. Unless stated otherwise, fees are due in advance, non-refundable except where required by law, and may change on notice for future billing periods.

9. Intellectual property

We and our licensors own the Service software, design, and documentation. No rights are granted except as needed to use the Service under these Terms.

10. Warranty disclaimer

To the extent permitted by law, the Service is provided “as is” and “as available,” without warranties of uninterrupted operation, fitness for a particular purpose, or guaranteed output accuracy.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, goodwill, or data. Our aggregate liability for claims arising out of these Terms is limited to the greater of (a) fees paid by you in the 12 months before the event giving rise to liability or (b) EUR 100.

Mandatory statutory liability remains unaffected, including liability for intent, gross negligence, injury to life/body/health, and liability under mandatory product liability law.

12. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if required for security, legal, payment, or material breach reasons. Sections that by nature survive termination (including liability, governing law, and data handling commitments) continue to apply.

13. Governing law and dispute venue

These Terms are governed by the laws of Germany, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a merchant or legal entity under public law, venue is Greven, Germany. Mandatory consumer protections remain unaffected.

14. Contact

Questions about these Terms can be sent to info@filegpt.dev. See also the Security page for technical safeguards and limitations.